I support Prime Minister Datuk Seri Abdullah Ahmad Badawi, challenge to Proton to aim for zero defects in all the cars it produced. Read the report in the Star
At present they have reduced the number of defects to 2 per car, which is not good enough if they are to comepete with the best in the World.
The PM's call for "zero-defects" is interesting. It was Philip B.Crosby who first advocated the "zero-defects" program. It was adopted by the US federal government defining quality as "conformance to requirements". He emphasized prevention rather than inspection (audits) and came up with the well known definition of quality : "meeting the customers requirements the first time and every time".
It is part of Total Quality Management (TQM) techniques which include identifying the root cause of defects and to eliminate them. This would ultimately lead to reduced costs and improved customer satisfaction.
Hope the people at Proton are listening.
